page-loader

Carelon provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Carelon, and the Carelon Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Carelon website, select a language.

Welcome to the Managers resource page for YNHHS!

First, let’s acknowledge that managing people with the countless human concerns they bring to work can be challenging at times.  At any point in time, some of our employees may be dealing with serious issues such as, depression, substance abuse, family troubles, divorce, domestic violence and suicide.  And there are some not-so-serious issues that can also impact our workplace that you can be supportive of and assist the employee to overcome.

Consultation:

So be aware that you may call the Employee and Family Resource (EFR) number yourself for consultation to help you think through your options in managing a difficult employee situation: 877-275-6226, option 3. It’s totally confidential and you will speak to an experienced EAP workplace consultant. Their job is to make your job easier.
 

Referral:

You can always refer an employee to the EFR.  Click here for a chart that shows the progression from an Informal Referral to a Formal Referral to a Mandatory Referral. The goal is to motivate an employee who could benefit from some objective, professional help as early as possible. Here are some key points to tell employees whenever you make a referral:

  • The EFR is totally confidential, YNHHS gets no names or any information from Carelon Behavioral Health, our external EFR/EAP provider.
  • Services are free. 
  • Up to six sessions are provided per problem, per year.
  • Family household members may use the EFR.
  • All employees regardless of status may use the EFR.
  • Click here for an EFR brochure. 

Training:

Maybe you would like some training for your team on stress, change, interpersonal conflict or work-life balance. This does not take the place of what the Institute for Excellence (IFE) can offer so check with them first.  Click here for a catalog of offerings from the EFR


Critical Incident Response (CIR):

When a traumatic or critical event occurs, as a manager you may call the EFR for fast, professional, onsite counseling and debriefing. When should you call for assistance? Anytime, day or night, the EFR toll-free number is answered 24/7/365. Basically any event that is emotionally overwhelming can qualify for assistance  Click here for some questions to ask yourself. If you’re not sure, just call for a consultation.


For more information or for an internal consultation contact Bud Wassell, Coordinator of the EFR for YNHHS: 203-688-2280 or bud.wassell@ynhh.org. He will help to link your needs with the services that Carelon Behavioral Health offers, to ensure quality services are delivered and to troubleshoot issues if they arise. Bud is also available to come to department meetings to give an overview of the EFR and encourage utilization. He also has a special interest in mindfulness and stress reduction for direct caregivers and all YNHHS employees.