page-loader

Carelon provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Carelon, and the Carelon Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Carelon website, select a language.

Receive assistance with EAP related issues

Counselor Issues

Get help to find a counselor.

Contact Card Image

To request assistance call

844-280-9629

Get help to

  • Find an EAP counselor
  • Submit a complaint/grievance regarding an EAP counselor
  • Schedule a virtual EAP Appointment

Clinical assistance

Our professional clinicians can help troubleshoot issues, help you find a counselor and submit your complaint/grievance to the appropriate department

EAP clinical support is available 24/7/365