Employee Assistance Program (EAP) participant statement of understanding

Welcome. Your company’s EAP is provided by Carelon Behavioral Health, Inc. and we’re glad you’ve decided to take advantage of all the benefits the EAP has to offer. The EAP is available to eligible employees and family members and there is no cost to participate.

Confidentiality:

We take every precaution to protect the confidentiality of your interactions with us and we hope you’ll do the same. A written and electronic record that includes the date, time, and nature of an appointment will be maintained in a secure manner. Access to the record will not be given to anyone outside of the EAP, except as required by law.

Lawful release of records is permitted under the following conditions: if we learn about someone experiencing abuse or neglect; if you pose a threat of imminent danger to yourself or others; if we are required to present records to comply with a court order or with other state and federal requirements; and if we learn about medical circumstances which require immediate medical attention. 

EAP usage data may be provided to your employer; however, this data will not contain any information that identifies you.

If you wish to access your file, please contact Carelon Behavioral Health. 

Counseling:

Behavioral health counseling provides you with an opportunity to discuss any topic that you feel is important. The counselor will listen and then develop a plan of action with you. The plan of action may or may not include a referral to another healthcare provider. If a referral is made, we’ll follow up to ensure the referral is satisfactory.

Satisfaction:

To every extent possible, we want to ensure the counselor you meet with is a person with whom you are comfortable. For example, some people prefer a counselor of a particular gender, sexual orientation, ethnicity, or religion. If you have specific preferences, please let us know so that we can attempt to arrange a referral to a counselor who is the most appropriate for you.

If you have any concerns or are dissatisfied with the EAP or your counselor, please contact us.

Costs:

There is no cost to you for any EAP service provided by Carelon Behavioral Health. However, the EAP does not cover the costs of therapy, community resources, or treatment services to which you may be referred.
We attempt to maintain up-to-date information on your health insurance coverage so that we can refer you to providers covered by your insurance plan.

However, it’s your responsibility to verify that your insurance plan will cover the cost of such therapy, resources, or treatment services..